Return and Refund Policy

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RETURN POLICY/TERMS YOU AGREE TO WHEN YOU PURCHASE
We maintain strict standards for quality assurance. All of our orders are meticulously inspected prior to shipping. Due to the nature of our products all sales are deemed final. Per federal law, the return of human hair products is prohibited, no refunds or exchanges can be performed. ALL SALES ARE FINAL. When you shop on our website, you agree to the terms of the return policy. Fraudulent chargebacks will be fully prosecuted to the fullest extent of the law. 

1. How do I make an exchange?
The request to perform an exchange or replacement must be made within 3 business days from the date you receive your order. Please be advised, per federal law, we cannot accept used hair that has been altered in the following ways: combing, brushing, cutting, coloring, hair installations, the creation of wig units, and any other physical and chemical alterations. Please note that doing so voids the exchange process. The product can only be exchanged for an item(s) of equal or of greater value, no refunds are permitted. The exchanged or replaced product will be subject to a 15% restocking fee. An exchange will only be honored if the hair has not been removed out of its original packaging. E-mail us within 5 business days at hairjourneyvirginhair@yahoo.com and let us know your order number. We will then provide you with detailed instructions and a return address to ship your item(s) back. Please ship your item with tracking, and signature confirmation, as we are not responsible for lost or stolen packages. Once received, we will send an invoice for the 15% re-stocking fee, and the cost difference of the item you are exchanging if applicable. This restocking fee must be paid within 3 business days to go forward with the exchange. If the invoice is not paid within 3 business days, the item will be returned, and all remedies (exchange, replacement, refund) will be terminated and VOID. NOTE: Custom orders (wigs, clip-in's, tape-in's, lace closures, lace frontals) cannot be refunded, returned or exchanged for any reason.